Question 1

How do I book a flight?

Accepted Answer

Booking a flight on Completetrip is quick and easy. Just follow these simple steps: Search for your departure and destination cities. Select your travel dates to view available flights. Compare options and choose the flight that best suits your schedule and budget. Enter passenger details and review your booking. Confirm and pay to complete your flight booking.

Question 2

Can I book student tickets?

Accepted Answer

Yes, CompleteTrip supports student flight bookings with select airlines. To book a student fare: Search for your desired route and dates as usual. If student fares are available for your selected flight, they will be clearly labeled during the booking process. You may be required to verify your student status by uploading a valid student ID or other proof during or after booking.

Question 3

How do I book tickets for children or infants online?

Accepted Answer

Booking tickets for children or infants on CompleteTrip is simple and convenient: Start your flight search by entering your departure and destination cities, along with your travel dates. On the search page, select the number of adults, children (aged 2–11), and infants (under 2 years) traveling. Browse through the available flights and choose the one that best suits your schedule and budget. Enter the passenger details accurately, including each child or infant's full name and date of birth as per passport or ID. Proceed to payment, and your booking will be confirmed. Please note: Infants must be accompanied by an adult at all times. Airlines may charge different fares for children and infants. Some airlines require infants to travel on the lap of an adult, while others may offer a separate seat for an additional fee.

Question 4

What is the price breakdown for flight tickets?

Accepted Answer

When you book a flight with CompleteTrip, the total price displayed includes the following components: Base Fare – The core cost of your ticket as set by the airline. Taxes and Fees – These include airport taxes, fuel surcharges, and government-imposed fees, which may vary by route and airline. Service Fees (if applicable) – These may be charged for processing and support services provided by CompleteTrip. Optional Add-ons – If you choose extras like seat selection, baggage allowance, travel insurance, or meals, their charges will be added to the total fare. Before finalizing your booking, you'll be shown a clear breakdown of all charges so you can review everything with full transparency. No hidden fees—what you see is what you pay.

Question 5

Why do flight prices fluctuate?

Accepted Answer

Flight prices can change frequently due to several dynamic factors, including: Demand and Supply – High demand for a particular route or date (like holidays or weekends) often results in higher fares. Booking Timing – Prices tend to be lower when booked in advance and may rise as the departure date approaches. Airline Pricing Strategy – Airlines use real-time pricing systems that adjust fares based on market trends, seat availability, and booking patterns. Seasonality – Travel seasons (like summer vacations or festivals) can drive prices up due to increased passenger volumes. Promotions and Sales – Airlines may launch flash sales or limited-time offers, causing temporary price drops. To get the best deal, we recommend booking early and using CompleteTrip’s fare alerts to monitor price changes for your chosen route.

Question 6

Why am I unable to complete my booking?

Accepted Answer

There could be several reasons why your booking isn’t going through. Here are the most common ones: Payment Issues – Your card may have insufficient balance, expired, or been declined by the bank. Double-check your card details or try a different payment method. Incorrect Passenger Details – Make sure all traveler information (names, passport numbers, etc.) matches official documents and is entered correctly. Flight Availability – The flight you selected might have just sold out or changed in price. Try refreshing the page or choosing a different option. Technical Glitch – Sometimes, a temporary issue on the website or app may interrupt the booking process. A quick refresh or retry after a few minutes usually resolves it. Network Connection – A weak or unstable internet connection can disrupt your transaction before it's completed.

Question 7

Can I arrange special assistance for my flight?

Accepted Answer

Yes, CompleteTrip is happy to help you arrange special assistance for your journey. Whether you require wheelchair support, mobility assistance, help for elderly passengers, or medical aid, we’ll coordinate with the airline to ensure a smooth experience. Here’s how you can request assistance: During the booking process, select the “Special Assistance” option and specify your needs. Or, contact our customer service team after booking, and we’ll relay your request to the airline. We recommend making these arrangements at least 48 hours before departure to ensure availability and proper coordination.

Question 8

How long is my ticket valid?

Accepted Answer

The validity of your ticket depends on the type of fare and the airline’s specific rules. For most international flights, standard economy tickets are typically valid for 1 year from the date of issue (not from the travel date), unless stated otherwise. Promotional or special fare tickets may have a shorter validity or specific travel dates, so it’s important to check the fare conditions before booking. Unused tickets usually expire after the validity period, and refunds or changes might not be possible after expiration. You can view your ticket validity in the e-ticket confirmation email or contact CompleteTrip customer support anytime for assistance.

Question 9

When will my ticket be issued?

Accepted Answer

Your ticket will typically be issued immediately after payment confirmation. Once your payment has been successfully processed, you will receive a confirmation email along with your e-ticket details. For instant bookings, your ticket will be issued right away, and you can expect the confirmation email within minutes. In case of manual verification or special fare conditions, it may take a bit longer, but we will notify you if there are any delays. If you haven’t received your ticket within a reasonable time, feel free to reach out to our customer support team for assistance.

Question 10

Why was my credit card payment declined?

Accepted Answer

A credit card payment may be declined for several reasons, such as insufficient funds, incorrect card details, expired card, bank restrictions, or suspected fraud prevention by your card issuer. Double-check your details and try again, or contact your bank for further assistance. If you continue to experience issues, please contact our customer support team for help in completing your booking.

Question 11

How do I confirm if my payment was successful?

Accepted Answer

Once your payment is successfully processed, you will receive an immediate confirmation email from us, including a detailed receipt and your booking reference number. Additionally, the status of your payment will be reflected in your CompleteTrip account under 'My Bookings.' If you don't receive the confirmation email within a few minutes, or if your payment status is not updated, please check your spam or junk folder. If the issue persists, don’t hesitate to contact our customer support team for assistance.

Question 12

Why have I been charged multiple times for the same booking?

Accepted Answer

In most cases, multiple charges may appear due to a temporary authorization hold by your bank or payment provider. These holds are typically released once the transaction is fully processed. If you have confirmed that multiple payments have been taken from your account, please reach out to our customer support team with your booking reference number and payment details. We will investigate the issue promptly and work with you and your payment provider to resolve it.

Question 13

When will I receive my payment link?

Accepted Answer

Once you’ve selected your flight and are ready to finalize your booking, you will receive your payment link via email. This link will typically be sent within a few minutes of your booking request, allowing you to complete the payment securely. If you do not receive the payment link within a reasonable time frame, please check your spam or junk folder. If it’s not there, feel free to contact our customer support team, and we’ll promptly resend it to you.

Question 14

How can I check the status of my booking?

Accepted Answer

To check the status of your booking, log in to your account on our platform and navigate to the 'My Bookings' section. Select the booking you wish to check to view the details, including the current status, payment confirmation, and any updates regarding your flight. Alternatively, you can also check the status via the confirmation email we sent you after booking. If you need further assistance, our customer support team is always here to help.

Question 15

Why can't I find my booking on the airline’s official website?

Accepted Answer

If you're unable to find your booking on the airline’s official website, it may still be processing, or your details may not have synced yet. Double-check your booking reference and personal details for accuracy. Bookings made through third-party platforms like CompleteTrip may not always display immediately on the airline's system. You can always check your booking status on CompleteTrip or contact customer support for assistance.

Question 16

When will I receive my flight confirmation?

Accepted Answer

Once your booking is successfully processed and payment is confirmed, you will receive your flight confirmation email within 24 hours. This email will include all the details of your booking, including your flight itinerary, booking reference, and ticket number. If you do not receive the confirmation email within the specified time, please check your spam or junk email folder, or contact our customer support team.

Question 17

What is my flight ticket number?

Accepted Answer

Your flight ticket number is a unique identifier for your booking, typically a 13-digit number. You can find this number in your flight confirmation email or ticket receipt, usually listed under 'Ticket Number' or 'Document Number.' If you can't locate your ticket number, check your account booking history or contact our customer support team.

Question 18

What is my PNR (airline reference number)?

Accepted Answer

Your PNR (Passenger Name Record), also known as the airline reference number, is a unique 6-character code that identifies your booking. It is found in your flight confirmation email or ticket receipt and is essential for managing your booking, such as making changes or checking in. You can also find it in your booking history or on the airline’s website by entering the PNR when checking in.

Question 19

How do I check my booking details?

Accepted Answer

You can check your booking details by logging in to your CompleteTrip account on our website or app and navigating to the 'My Bookings' or 'Trips' section. Select the relevant booking to view all details, including flight information, passenger names, ticket status, and payment summary. If you booked as a guest, use the 'Find My Booking' option on our homepage. If you need help, our 24/7 customer support team is available.

Question 20

What if I accidentally selected the wrong flight time or date?

Accepted Answer

If you've accidentally selected the wrong flight time or date, contact CompleteTrip Customer Support as soon as possible. If changes are allowed by the airline, we’ll help you modify your booking (fare differences and change fees may apply). For non-changeable fares, we’ll explore alternative options to assist you.

Question 21

What should I do if I miss my flight?

Accepted Answer

Contact CompleteTrip Support immediately. We'll guide you based on the airline’s policy for missed flights. Each airline has different rules—some allow same-day changes or standby options, while others may require a new ticket. If you don’t inform us or the airline in time, your ticket may be marked as a 'no-show,' which could result in cancellation of your booking, including return flights.

Question 22

What if the wrong airline is listed on my confirmation?

Accepted Answer

If you notice a different airline listed on your confirmation, it may be due to a code-share agreement where your flight is operated by a partner airline. Your confirmation will include the operating airline and flight number. If you believe there’s an error (and not just a code-share), please contact CompleteTrip Support to verify and ensure your booking is correct.

Question 23

Will I be charged for cancelling a ticket that is still being processed?

Accepted Answer

If your booking is still under processing and no ticket has been issued yet, cancellation charges typically do not apply. However, some airlines may have specific policies regarding cancellation or administrative fees during the booking stage. Contact our support team immediately to check the status and assist you with the cancellation process.

Question 24

How can I view my expired bookings?

Accepted Answer

You can view your expired bookings by logging into your CompleteTrip account and navigating to the 'My Bookings' or 'My Trips' section. Select the 'Past Bookings' or 'Expired Bookings' tab to see your completed or expired reservations.

Question 25

How do I enter my passenger details correctly?

Accepted Answer

When booking your flight on CompleteTrip, ensure all passenger information matches the details on your travel documents exactly. Double-check your full name, date of birth, gender, nationality, and identification number before proceeding to payment. Inaccurate details may cause issues with check-in or boarding.

Question 26

Can I book a flight without an ID?

Accepted Answer

While you can initiate a booking without uploading an ID, you must enter accurate personal details as per your travel document. A valid ID or passport will be required during check-in and boarding, especially for international flights. Always keep your identification ready before traveling.

Question 27

Can I update or correct my name on my booking?

Accepted Answer

Yes, minor name corrections may be possible depending on the airline’s policy. Please contact our customer service team as soon as possible. For major changes or transfers to another person, the airline may require cancellation and rebooking, which may involve fees.

Question 28

How can I change my contact information?

Accepted Answer

You can update your contact details by logging in to your CompleteTrip account and going to the “My Profile” section. For existing bookings, please reach out to our support team to ensure your updated information is linked to your itinerary.

Question 29

What if I selected the wrong gender?

Accepted Answer

If you accidentally selected the wrong gender during booking, don’t worry—this usually doesn’t affect your ability to travel. However, for certain destinations or airlines with strict verification, we recommend contacting our support team to request a correction.

Question 30

Can I change my nationality on my ticket?

Accepted Answer

Changes to nationality may not be possible once your booking is confirmed. If you’ve made a mistake, please contact our customer support immediately. In some cases, the airline may allow updates if the travel document remains the same.

Question 31

Can I travel if my passport is expiring soon?

Accepted Answer

Many countries require that your passport be valid for at least 6 months beyond your travel dates. Please check the visa and entry requirements of your destination before booking. If your passport is close to expiring, we recommend renewing it before traveling.

Question 32

Can I use a local ID when booking international flights?

Accepted Answer

For international travel, a valid passport is required. Local ID cards are only accepted for domestic flights in certain countries. Always use the travel document you'll present at the airport when entering your booking details.

Question 33

How can I cancel my flight?

Accepted Answer

To cancel your flight, simply log in to your CompleteTrip account, go to “My Bookings,” and select the trip you wish to cancel. Follow the cancellation prompts. Please note that airline-specific policies and cancellation fees may apply.

Question 34

What is the refund process?

Accepted Answer

Once your cancellation request is processed, your refund will be initiated according to the airline’s policy. Refunds typically take 7–21 business days to reflect in your original payment method. Some tickets may be eligible for partial refunds only.

Question 35

What is the cancellation policy for my ticket?

Accepted Answer

Cancellation policies vary depending on the airline, fare type, and time of cancellation. You can find the specific terms under the “Fare Rules” section during booking or in your confirmation email. Some tickets may be non-refundable or have penalties.

Question 36

What is an airline voucher and how can I use it?

Accepted Answer

An airline voucher is a credit issued in place of a refund, which can be used for future travel with the same airline. If your ticket is cancelled or changed, some airlines may offer this as compensation. You’ll receive instructions on how to redeem it via email.

Question 37

Can I cancel my flight due to illness?

Accepted Answer

Yes, but cancellation due to illness is subject to the airline’s policy. Some airlines may allow refunds or changes with valid medical documentation. Please contact our support team immediately to assist you with your options.

Question 38

Can I cancel my ticket if my visa application is denied?

Accepted Answer

In case of a visa rejection, cancellation rules still apply as per the airline’s policy. Some airlines may allow partial refunds or changes with supporting documents. We recommend contacting our customer service team for assistance.

Question 39

What if my ticket is non-refundable?

Accepted Answer

If your ticket is non-refundable, the base fare may not be returned. However, in some cases, taxes and airport charges may still be refunded. You may also be eligible for a travel voucher depending on the airline's discretion.

FAQ | CompleteTrip

FAQ | CompleteTrip

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